Privacy Policy

Our Commitment to Privacy

We take the privacy of our players seriously and handle personal information with care. This Privacy Policy explains what data may be collected, how it can be used, when it may be shared, and what steps are taken to protect it.

By using our website, creating an account, joining promotions, or using casino services, you agree to the collection and processing of information as described in this policy. If you have any questions about how your data is handled, you can contact our support team for clarification.

Information We Collect

We may collect different types of information depending on how you use the website. Some data is collected automatically when you browse the site, while other information is provided directly by you during registration, verification, payments, promotions, or support requests.

The information we collect may include technical browsing data, account details, contact information, payment-related details, verification documents, communication history and activity connected to the use of casino services.

Technical and Traffic Information

When you visit the website, certain technical information may be collected automatically. This helps us understand how the site is used, improve navigation, maintain security and monitor general performance.

Technical information may include:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Screen resolution;
  • Referral source;
  • Pages visited;
  • Time spent on the website;
  • General website activity.

This information is usually used in an aggregated or analytical form. It helps us improve the website structure, identify technical issues, understand traffic sources and make the platform easier to use.

Cookies and Similar Technologies

We may use cookies, web server logs and similar technologies to recognise returning visitors, remember certain preferences, analyse website activity and support marketing or affiliate tracking where applicable.

Cookies can help us improve the user experience by making the website more convenient and relevant. Some cookies may be necessary for core website functions, while others may support analytics, security or promotional activity.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect how some parts of the website work.

Account and User Information

When you register an account or take part in casino services, we may ask you to provide personal information. This information is needed to create and manage your account, process payments, verify identity, provide customer support and meet legal or regulatory obligations.

User information may include:

  • Full name;
  • Email address;
  • Phone number;
  • Date of birth;
  • Residential address;
  • Username and account details;
  • Payment method information;
  • Verification documents;
  • Transaction history;
  • Bonus and gaming activity;
  • Support messages and communication records.

You do not need to provide account information simply to browse general parts of the website. However, registration and verification may be required to use casino features, make deposits, request withdrawals or claim promotions.

How We Use Your Information

We use collected information to operate the website and provide casino services in a secure and reliable way. Data may be used for account management, payments, identity checks, fraud prevention, customer support and service improvements.

Your information may be used to:

  • Create and maintain your account;
  • Process deposits and withdrawals;
  • Confirm identity and account ownership;
  • Provide access to games and promotions;
  • Apply bonus terms and account rules;
  • Respond to support requests;
  • Improve website performance and usability;
  • Prevent fraud, abuse and unauthorised activity;
  • Comply with legal, regulatory and security requirements;
  • Send account updates and service-related notices.

Payments and Verification

To process transactions and protect the platform from misuse, we may collect and review payment-related information. This can include deposit and withdrawal records, payment method details and supporting documents requested during verification.

Verification may be required before withdrawals are approved or when account activity needs additional review. Documents may include proof of identity, proof of address, payment confirmation or other information needed to confirm account ownership.

Sharing Information with Service Providers

We may share information with trusted employees, contractors, payment providers, verification partners, technical service providers, marketing partners or other parties working on our behalf. This is done only when needed to provide services, process transactions, complete promotions, manage accounts or meet security obligations.

Examples of third parties that may receive limited information include payment processors, banks, card providers, e-wallet services, fraud prevention partners, customer support tools and technical hosting providers.

These parties are expected to handle information responsibly and use it only for the purpose of performing the service they provide to us.

Legal and Security Disclosure

We may release information when it is necessary to comply with applicable law, respond to lawful requests, enforce our Terms and Conditions, protect our rights, prevent fraud or safeguard players and the platform.

This may include sharing information with regulatory bodies, law enforcement, payment partners, fraud prevention services or other organisations where disclosure is reasonably required for security, legal or risk management purposes.

Third-Party Links

The website may contain links to third-party websites, including affiliates, payment providers, game suppliers or promotional partners. These websites operate independently and have their own privacy policies.

We are not responsible for how third-party websites collect, use or protect personal information. You should review their privacy terms before sharing any data with them.

Marketing Communications

Registered users may receive promotional messages, newsletters, bonus updates, surveys or information about casino offers. These messages may be sent by email, SMS, phone or other available communication channels, depending on account settings and consent.

We may also contact you about account changes, security updates, payment matters or important service notices. These operational messages may still be sent even if you opt out of promotional marketing.

Some marketing emails may include tracking tools that help us understand whether a message has been opened or interacted with. This information is used to measure the effectiveness of communications and improve future messages.

Opting Out of Marketing

You may request not to receive promotional messages from us. Where available, you can change communication preferences in your account settings or follow the unsubscribe instructions included in marketing emails.

If you ask us not to contact you through a specific method, we will make reasonable efforts to respect that request. Please note that account-related and security messages may still be sent when necessary.

Data Security

We use security measures designed to protect personal data, payment activity and account information. These measures may include encryption, secure connections, restricted access, monitoring tools and internal security procedures.

Transactions and activity in the member area may be protected through SSL encryption. Security controls are regularly reviewed to help reduce the risk of unauthorised access, misuse or data loss.

However, no online transmission or storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk. You should also protect your account by using a strong password, keeping login details private and logging out on shared devices.

Data Retention

We keep personal information only for as long as needed for account management, legal compliance, payment records, fraud prevention, dispute handling and operational purposes.

Some information may need to be retained even after an account is closed, especially where required by law, responsible gambling obligations, payment rules or security procedures.

Your Responsibilities

You are responsible for keeping your account details accurate and secure. If your personal information changes, you should update it in your account or contact support.

You should not share your password, payment details or verification documents with other people. If you believe your account has been accessed without permission, contact support immediately.

Your Privacy Rights

Depending on your location and applicable rules, you may have the right to request access to your personal information, correct inaccurate data, limit certain processing, object to marketing or request account-related data review.

Some requests may require identity confirmation before they can be processed. We may also be required to keep certain records for legal, payment or security reasons.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective once the updated version is posted on the website.

Players are encouraged to review this page regularly to stay informed about how personal information is collected, used and protected.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact customer support through the official website.